BOOKING
A booking is only confirmed once full payment has been received. Full payment for the course is required 2 weeks before the start date of the course. Payments are accepted via PayPal or BACS.
To finalise your booking you must complete the Medical Declaration and Informed Consent forms.
If the booking fee is not paid 2 weeks prior to the start of the course, EHMT will view this as a cancellation by you.
In the event you are late for the event and miss the start time, no refund will be offered.
GIFT VOUCHERS
All postal and digital gift vouchers are valid for 12 months from the date of purchase. If they are not redeemed within 12 months, you can request a 50% refund if you contact me within 2 years from the date of purchase.
CANCELLATION POLICY
Cancellation by client (You)
All cancellations must be in writing or by email. You will be charged the following cancellation fees:
- 4 weeks notice or more – full refund or transfer to another course
- Between 2 to 4 weeks notice – 50% refund
- Less than 2-week notice – no refund
- Alternatively, you can transfer your booking to an alternative date within the same calendar year if available.
- If you are unable to book an alternative date I will attempt to resell your original course place and if successful will reimburse you the full amount
Cancellation by EHMT
Whilst every attempt is made to ensure that planned events take place as scheduled, EHMT will notify you of cancellation as soon as possible. If a course is cancelled due to dangerous and/or unsuitable weather conditions (MET Office weather warnings) or instructor illness, you will be offered the choice of a full refund or a place on an alternative course. EHMT can not be held liable for any accommodation/travelling costs incurred by the client (you) due to a cancellation.
COURSE ALTERATIONS
While every reasonable effort will be made to run courses as planned, EHMT reserves the right to make changes to the course due to weather conditions, participant fitness or as a result of risk assessments on the day. All participants should be aware that minor alterations to routes or timings may sometimes be necessary. No refund will be issued if you decide not to participate due to poor weather conditions.
Camp404 Expeditions
Emma Holland Mountain Training (EHMT) is the provider of all expeditions for Camp404, and bookings and payments are handled directly through the EHMT website and these terms & conditions apply.
As detailed in the EHMT terms & conditions, sometimes plans have to change and very occasionally events have to be re-scheduled or cancelled due to weather or other factors. Please also note that for all Camp 404 expeditions Emma Holland and Dave Beare work together as a leadership team. The strength of this partnership and the relationships we develop with expedition groups during training and preparation are an integral part of what we offer. So we guarantee you will be led by Emma and Dave and that there is no contingency plan to employ other suitably qualified leaders to provide cover for illness, injury etc. In such circumstances we would make every effort to re-schedule an expedition for a suitable alternative date, or offer a full refund. However, if an expedition does have to be re-scheduled or cancelled neither Camp 404 or EHMT accept any liability for other costs incurred by you (eg travel). So as well as personal accident insurance, we recommend you include cover for booking cancellation.
RISKS
My courses take place in the outdoors, in a hills and mountain environment. There are risks involved in any outdoor activity on rocky and uneven ground. By booking a course with EHMT, you are accepting these risks and agree to submit a Medical Declaration Form and an Informed Consent Form after booking.
British Mountaineering Council Participation Statement
“The BMC recognises that climbing and mountaineering are activities with a danger of personal injury or death. Participants in these activities should be aware of and accept these risks and be responsible for their own involvement. By booking a course you are aware and accept these risks and will be responsible for your own actions and involvement. Emma Holland Mountain Training will teach you how to identify and manage these risks, but can never completely remove them.”
AGE RESTRICTIONS
All participants must be aged 18 or over unless arranged in advance. Walking and camping trips are open to families, however parents or legal guardians must accompany young people under the age of 18 and undertake full responsibility and supervision of them at all times.
INSURANCE
Emma Holland Mountain Training has public liability insurance however it is recommended that you take out your own personal accident insurance and/or including booking cancellation insurance for all the courses. The British Mountaineering Council offers insurance that you may want to consider. EHMT accepts no responsibility for loss or damage to personal possessions whilst you are attending a session.
RIGHT OF REFUSAL
EHMT reserves the right to refuse/bar a person from participating in an event if the participant is not properly dressed or equipped to enjoy the event safely. EHMT will also refuse participation to those who may be under the influence of alcohol or drugs, or are exhibiting anti-social behaviour towards other participants or the instructor. This right of refusal also includes participants who fail to disclose a medical condition or disability when booking, that may restrict their participation.
EHMT is not responsible for inconvenience or costs incurred as a result.
COMPLAINTS PROCEDURE
If you are not satisfied with your experience with EHMT, please let the instructor know as soon as possible on the day of the event, or contact EHMT using the contact form on this website. Please submit any complaints within 28 days after the event.
WEBSITE ACCURACY
I believe the website to be accurate however if you spot any problems or errors, please let me know via the contact form and I will work quickly to correct the error.
Have You Sent Your Forms?
Once you have booked a course with Emma Holland Mountain Training, you must agree to the Terms & Conditions and submit a Medical Declaration Informed Consent forms.
You can start your forms now, or wait for your booking confirmation email which will include links to both forms. If you have not received an email, or have any other questions, please contact me using the form below.
